Oodlins FAQ

Here are some of the most commonly asked questions from teachers and parents.

Yes, the platform is available on both IOS and Android devices. You can download them on the Apple or Google Play Stores.

The security of our customer’s data is our top priority. Oodlins is built with strict security requirements and protocols to secure your data, such as ISO/IEC 27001 , SOC 2 Type II and PCI-DSS, and is undergoing security audits and assessments. We use high physical, procedural, and technical security measures to preserve the integrity and security of your data, as well as adhering to the strictest data protection laws.

You can make changes to your plan at any time by changing your plan type and adding and removing students (Note that post the refund period, we offer no refunds for downgrades). To change your plan, simply reach out to [email protected]

Yes, through choosing a yearly plan, you will receive a discount.

If you’ve paid for a yearly subscription in the last 30-days, and need to cancel your account, you are entitled to a prorated refund. We will automatically refund you the remaining balance from your original purchase. Simply reach out to [email protected]

Our pricing is based on 2 variables: the feature plan you’d like to use, and the number of students on the platform. Once you’ve decided on the feature plan and students, choose your preferred subscription payment: month-to-month or annual. Payment is made in one upfront installment (so if you purchase a plan for one year, you will pay for one year upfront).

Yes, you can pay monthly for your account. Choose the monthly option on the pricing page and you will be able to pay on a per month basis. The monthly plan is not discounted so if you are looking to save, we recommend the yearly plan.

Oodlins starts from RM59 per month for 25 students and goes up from there based on your chosen plan and student size. If you are over 100 students, you can request a quote to get an exact price.

Yes! Our Free Plan is for small schools looking to keep track of their attendance and work. If you are interested in using only the most essential features of Oodlins, this is the plan for you!

We do have a self-assistance support section in your account that can be accessed 24/7. For further support, you may contact us through your account.

Oodlins is a very simple system to use. But should you need any help, we’re here for you.

Unlike other systems that charge a license fee per teacher, Oodlins gives unlimited access to your school, so you can all work together without the extra costs and distractions.

It is a mobile-first system and we’ve designed it for your convenience so you can manage your business no matter where you are.

Paperless system that allows your school to keep track of children’s details, attendance, temperature, height and weight, communication, and fees all at one glance. Parents get connected with their child’s activities, school announcements and make payment for this child fees. Your day-to-day operations and business processes can be made much easier.

We accept Visa, MasterCard, or Paypal. If you like to make a direct bank deposit, you can contact us at [email protected] and we’ll respond with further instructions. Please be aware that a funds transfer such as this does take several days to complete.

You can upgrade or downgrade at any time. Just contact our customer service team, and we will handle everything from there.

We believe you should only have to pay for student that are active using Oodlins, so we offer a Fair Billing Policy.

If all children become inactive, you will be charged for a minimum of MYR59 (25 students), unless you decide to close down the account.
Any changes to the number of active children will be reflected in your monthly statement.

New students

If you add new student partway through the billing cycle, we’ll only charge for the cost of the time used. We’ll keep track of this for you, and bill you at the end of each month.
Here’s an example: Let’s suppose your account is paying monthly, which costs MYR 5 per child per month. You add a new child 10 days into your billing period, leaving 20 days remaining in the month. The prorated subscription cost is calculated by dividing the cost per child (MYR 5) by the number of days in the month (30) and multiplying it by the number of days remaining (20), which gives us the prorated subscription cost for the remainder of that billing period: MYR3.33. If you pay annually, it works the same way. We’ll calculate the prorated cost for the rest of the year, and bill you at the end of the month for any new additions.

You can get in touch with our sales team and they make sure to guide you through all the steps, you can also request online training if needed.

 

Oodlins is a cloud-based solution, therefore you can access it anywhere and there’s no software installation required. You need to install the mobile app from the app store in order to benefit from all the functionalities on the go. We are available on Android and iOS

After 14 days, you can choose to call our sales team if you wish to start with us, otherwise, the free account will be deactivated automatically

No Credit card, no contract needed. You have unlimited access to all functionalities.

 

Oodlins is a Software-as-a-Service (SaaS) solution for preschools and kindergartens. It is a school management system that manages attendance, health monitoring, announcements, and more.

You can find Oodlins on both Apple and Android devices:

  • For iPhone: iOS 10 and above
  • For Android devices: Android 5 and above

 

We understand that it is common for some parents to have concerns over the safety and security of the data and photos taken. Rest assured that Oodlins takes security and privacy very seriously.

 Here are some of the ways we protect your information:

  • Oodlins is an Invitation only network: New members may gain access to Oodlins only through an invitation from an Oodlins-recognized school.
  • Secure HTTPS communications: We use standard HTTPS protocols for secure communication over your computer network.

We do not sell users’ private information to other companies.  To learn more about our policies regarding user privacy, please read our Privacy Policy.

You can reach out to the school’s administrator first if you require any assistance. If the school is unable to assist, you can reach out to us via two avenues:

 

Oodlins is constantly enhancing its apps so that we can make it better for you. The latest version can be updated on the App Store or Google Play Store.

Ensure that all notification options are turned on in the app by selecting the left Menu and clicking Settings.

Additionally, phone settings to ensure that notifications are turned on as well for the Oodlins app.

You can reset your own password by clicking on Forgot your password and enter the email you used to register on Oodlins

Oodlins is available as an app on your phone. Download the Oodlins Parents app on Android or iOS.

Download on Android click here

Download on Apple iOS click here

  • Oodlins runs on all Android 5.0 and iOS 10 version and above.
  • It also works on tablets.

Yes. The Oodlins app is available for Apple® iOS®, Android, and Chrome devices.

Your content or data is never used for advertising purposes.

No. Oodlins doesn’t assume ownership of any user data in core services. If the center, school or kindergarten decides to stop using Oodlins, we make it easy for them to take their data with them.

No. There are no ads in Oodlins. Your content or data is never used for advertising purposes.

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