Frequently Asked Questions2020-04-22T23:58:54+08:00

Oodlins FAQ

Here are some of the most commonly asked questions from teachers and parents.

Do you have 24/7 support?2020-11-11T13:14:28+08:00

We do have a self-assistance support section in your account that can be accessed 24/7. For further support, you may contact us through your account.

Oodlins is a very simple system to use. But should you need any help, we’re here for you.

How many teachers can an account have?2020-11-11T13:13:50+08:00

Unlike other systems that charge a license fee per teacher, Oodlins gives unlimited access to your school, so you can all work together without the extra costs and distractions.

Is it mobile friendly or I need a laptop to use Oodlins?2020-11-11T13:13:21+08:00

It is a mobile-first system and we’ve designed it for your convenience so you can manage your business no matter where you are.

What can I get if I use Oodlins?2020-11-11T13:07:07+08:00

Paperless system that allows your school to keep track of children’s details, attendance, temperature, height and weight, communication, and fees all at one glance. Parents get connected with their child’s activities, school announcements and make payment for this child fees. Your day-to-day operations and business processes can be made much easier.

Can I stop my subscription or change plans anytime?2020-11-10T22:45:24+08:00

Yes, you can submit a request to cancel your subscription from within the your Account Settings. You can also request an upgrade or downgrade to your plan by reaching out to [email protected]

What payment methods do you accept?2020-11-10T22:47:07+08:00

We accept Visa, MasterCard, or Paypal. If you like to make a direct bank deposit, you can contact us at [email protected] and we’ll respond with further instructions. Please be aware that a funds transfer such as this does take several days to complete.

How do I upgrade or downgrade?2020-11-10T22:31:18+08:00

You can upgrade or downgrade at any time. Just contact our customer service team, and we will handle everything from there.

Do you charge for all students?2020-10-27T00:29:14+08:00

We believe you should only have to pay for student that are active using Oodlins, so we offer a Fair Billing Policy.

If all children become inactive, you will be charged for a minimum of MYR59 (25 students), unless you decide to close down the account.
Any changes to the number of active children will be reflected in your monthly statement.

New students

If you add new student partway through the billing cycle, we’ll only charge for the cost of the time used. We’ll keep track of this for you, and bill you at the end of each month.
Here’s an example: Let’s suppose your account is paying monthly, which costs MYR 5 per child per month. You add a new child 10 days into your billing period, leaving 20 days remaining in the month. The prorated subscription cost is calculated by dividing the cost per child (MYR 5) by the number of days in the month (30) and multiplying it by the number of days remaining (20), which gives us the prorated subscription cost for the remainder of that billing period: MYR3.33. If you pay annually, it works the same way. We’ll calculate the prorated cost for the rest of the year, and bill you at the end of the month for any new additions.

How do I get started?2020-10-27T00:18:59+08:00

You can get in touch with our sales team and they make sure to guide you through all the steps, you can also request online training if needed.

 

Do I need to install any software?2020-10-27T00:11:04+08:00

Oodlins is a cloud-based solution, therefore you can access it anywhere and there’s no software installation required. You need to install the mobile app from the app store in order to benefit from all the functionalities on the go. We are available on Android and iOS

When the free trial ends, what happens?2020-11-10T23:03:42+08:00

After 14 days, you can choose to call our sales team if you wish to start with us, otherwise, the free account will be deactivated automatically

How does the 14 day free trial work?2020-11-10T23:04:24+08:00

No Credit card, no contract needed. You have unlimited access to all functionalities.

 

What is Oodlins for?2020-11-11T12:59:35+08:00

Oodlins is a Software-as-a-Service (SaaS) solution for preschools and kindergartens. It is a school management system that manages attendance, health monitoring, announcements, and more.

What mobile devices does Oodlins work on?2020-04-22T23:50:36+08:00

You can find Oodlins on both Apple and Android devices:

  • For iPhone: iOS 10 and above
  • For Android devices: Android 5 and above

 

Is Oodlins secure? How does Oodlins safeguard information?2020-04-22T23:47:58+08:00

We understand that it is common for some parents to have concerns over the safety and security of the data and photos taken. Rest assured that Oodlins takes security and privacy very seriously.

 Here are some of the ways we protect your information:

  • Oodlins is an Invitation only network: New members may gain access to Oodlins only through an invitation from an Oodlins-recognized school.
  • Secure HTTPS communications: We use standard HTTPS protocols for secure communication over your computer network.

We do not sell users’ private information to other companies.  To learn more about our policies regarding user privacy, please read our Privacy Policy.

Who can I contact if I have questions regarding Oodlins?2020-04-22T23:41:47+08:00

You can reach out to the school’s administrator first if you require any assistance. If the school is unable to assist, you can reach out to us via two avenues:

 

How do I update the app?2020-04-22T23:38:39+08:00

Oodlins is constantly enhancing its apps so that we can make it better for you. The latest version can be updated on the App Store or Google Play Store.

Why didn’t I receive any notifications on updates from the school?2020-04-22T23:36:42+08:00

Ensure that all notification options are turned on in the app by selecting the left Menu and clicking Settings.

Additionally, phone settings to ensure that notifications are turned on as well for the Oodlins app.

I forgot my password2020-04-22T22:32:09+08:00

You can reset your own password by clicking on Forgot your password and enter the email you used to register on Oodlins

Where to download the Oodlins Parents app?2020-04-22T22:27:33+08:00

Oodlins is available as an app on your phone. Download the Oodlins Parents app on Android or iOS.

Download on Android click here

Download on Apple iOS click here

  • Oodlins runs on all Android 5.0 and iOS 10 version and above.
  • It also works on tablets.
Is there an Oodlins app for my phone or tablet?2020-04-22T18:14:19+08:00

Yes. The Oodlins app is available for Apple® iOS®, Android, and Chrome devices.

Does Oodlins use any of the teachers’, students’, or schools’ data outside of Oodlins?2020-04-22T17:57:20+08:00

Your content or data is never used for advertising purposes.

Does Oodlins own the student, teacher, or school data in Oodlins?2020-04-22T17:55:56+08:00
No. Oodlins doesn’t assume ownership of any user data in core services. If the center, school or kindergarten decides to stop using Oodlins, we make it easy for them to take their data with them.
Does Oodlins contain ads?2020-04-22T18:14:50+08:00

No. There are no ads in Oodlins. Your content or data is never used for advertising purposes.

Go to Top